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Software application development, testing and EDI services.
Efficient document management solutions focusing on electronic processing.
help desk outsourcing
Near-shore help desk provides a continuous IT alert and incident management service.
Ametras has been providing software & application development, testing and EDI outsourcing services for global leaders. Our clients are very satisfied with us due to the high level of technical and language skills of our employees.
We are dedicated to provide document management solutions that offer integrated applications and effective implementation based on state-of-the-art technology. One focus is the electronic processing and managing of incoming paper and email invoices, including integrated approval processes and electronic archiving.
help desk outsourcing
We are offering a full contact management package personalized for your business requirements: from email support to logging and handling your first call. Our help desk agents are technical engineers, work in 24/7 shifts and are multilingual.
Ametras resources can be used over an extended period of time as a predictable, low-cost extension of customer’s development team. Our developer´s work in teams (3-8) and use the SCRUM method to manage and perform complex work.
Industry experience: automotive, IT services, furniture, car rental, steel industry.
Develop an ERP for the car rental industry with the latest technologies. Our team has the task of designing and implementing the new AMS web application in order to respond to the current needs of our clients. From designing the architecture to implementing and testing, we provide the entire range of services.
EDI Consulting, implementation and 3rd level support for a company which offers international messaging services. We get in contact with the new EDI partners, coordinate, implement and test the new processes but also analyze existing implementations.
Developing an ERP system for the furniture industry. Our team develops the following modules: Sales / CRM, Logistics, Warehouse / Inventory Management. While looking at existing modules we improve performance and functionality but also provide new modules on request.
We are testing email, Fax, SMS services provided by one of the largest global messaging service providers for enterprise companies. The QA / Testing team's objective is to ensure that the software does not deviate far from the original specifications and to detect software failures, so that defects may be discovered and corrected.
Long-term experience and thorough know-how make Ametras a valued partner. Our customers appreciate also the solution-oriented, reliable and fast support that is available 24/7 for them, if needed. We currently serve small, medium and large enterprises from different sectors in Germany, USA, Great Britain, Romania and Hungary. The goal of every DMS project is to develop and implement the most efficient solution with individual concepts.
Industries: Logistics, insurance, retail & food services, financial activities.
We extract the data from bills of lading for our U.S. based customer, who provides organizations with critical business intelligence on international trade activity. We receive the documents in digital format, automatically extract data and through our operators review and verify the extracted data.
Our customer is a German wholesaler in the food industry. We help processing the incoming orders by automatically extracting data from digital documents. Missing information is then entered manually.
We extract the data from insurance policies for our U.S. based customer, who provides consumer credit insurance services. After receiving the insurance policies in digital format and automatically extract the information our operators review and manually enter incomplete data. The information is then saved in the customer's database.
Daily processed documents
bills of lading
Our near-shore help desk operates 24/7 to provide a continuous IT alert and incident management service. Our agents can be used over an extended period of time as a predictable, low-cost extension of customer’s team. This reduces the overhead, administration costs, and pain of short-term but frequent engagements.
Industry experience: IT Services, car sharing / rental services
Help Desk, dispatching and first level support for a company which offers international messaging services. From picking up calls to proactive monitoring systems and intervention we provide the entire range of services in both English and German languages.
Customer service for a car sharing provider / car rental. Answers to customer questions, necessary information, prices or availability is being provided via phone. Personal customer information is also being updated on request. The car is also managed from planning cleaning rides to receiving and processing accidents and damages.
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Ametras Service SRL
Str. Macilor, 9
P: +40 (0) 356 111 043